Terms of Service

1. The service

KodaPlace provides a 2D virtual space where teams work together, with proximity voice and video, screen sharing, chat, rooms and collaboration features. The service changes often: we may add, change or remove features, and we try to give advance notice when a change is relevant.

2. Account

• You must be 18 or older and provide accurate information.
• You are responsible for keeping your password confidential and for everything that happens in your account.
• Let us know immediately about any unauthorized use.

3. Companies, administrators and members

The company owner subscribes to the plan, is responsible for paying for the company’s users and is responsible for the team’s use of the space. Administrators invite and manage people. Members and guests use the space according to the permissions set by the company. The company is responsible for having a legal basis to invite people and for guiding them on how to use the service.

4. Free trial, plans and payment

• New companies get a 30-day free trial with every feature unlocked.
• After the trial, use continues with a subscription. The price is charged per user per month, in US dollars, according to the current pricing page, with a minimum of 5 users per company.
• The billed quantity follows the company automatically: each member or administrator counts as one user from the moment they accept the invitation; guests do not count. Anyone who joins during the period is billed prorated on the next invoice; anyone who leaves stops being billed from the next invoice, with no refund or credit for the period already invoiced.
• Payment is made by card, processed by Stripe, and renews automatically each period until canceled.
• If the trial ends without a subscription, or if a payment fails, access to the space may be locked until the situation is resolved.
• We may change prices with prior notice; the new price applies from the first renewal after the notice.
• Applicable taxes may be added as required by law.

5. Cancellation and data deletion

• The company owner can cancel the subscription at any time from the billing tab of the company panel.
• Canceling stops the renewal: the team keeps access until the last day of the period already paid, and no new charge is made.
• Until the end of the period, the subscription can be reactivated without signing up again.
• Once the period ends, the space is locked. 7 days after access ends, the company and all its content (worlds, maps, chat, recordings and attachments) are permanently deleted and cannot be recovered. Subscribing again before then cancels the deletion.
• There is no prorated refund for the current period, except where required by law.

Export or save anything you need before the deletion date. People’s personal accounts remain and can take part in other companies.

6. Acceptable use

When using KodaPlace, you may not:

• break the law, infringe third-party rights or violate these terms;
• harass, discriminate against, threaten or expose other people;
• post illegal, offensive or sexually explicit content, or content that infringes copyright;
• record meetings without informing participants or in breach of the law;
• try to access data or areas without authorization, circumvent technical or billing limits, or overload the infrastructure;
• send malware or spam, or automate usage without our permission;
• resell or sublicense the service without a written agreement.

7. Your content

The content you and your company create in KodaPlace remains yours. You grant us only the license needed to store, process, transmit and display that content in order to provide the service. You represent that you have the rights to what you post.

8. Intellectual property

The software, brand, design and other elements of KodaPlace belong to KodaPlace or its licensors. The pixel art used in the space is licensed from third parties (such as Modern Interiors by LimeZu) and may not be extracted or reused outside the service.

9. Availability

We work to keep the service available and secure, but it is provided "as is" and there may be interruptions for maintenance, provider failures or connection issues. Voice and video quality also depends on your network and device.

10. Suspension and termination

We may suspend or close accounts that violate these terms, put other people or the service at risk, or have overdue payments, giving notice whenever possible. You can stop using the service and ask for your account to be deleted at any time.

11. Limitation of liability

To the maximum extent permitted by law, KodaPlace is not liable for indirect damages, lost profits or data loss arising from the use of, or inability to use, the service, and our total liability is limited to the amount paid by the company in the 12 months before the event. Nothing in these terms limits rights that the law guarantees to consumers.

12. Changes to these terms

We may update these terms. The date of the version in force is shown at the top of this page; relevant changes will be announced by email or in the app with reasonable notice. Continuing to use the service after a change means you accept the new version.

13. Governing law and contact

These terms are governed by the laws of the Federative Republic of Brazil. Questions, requests or complaints: support@kodaplace.com.